GENERAL TERMS & CONDITIONS
1.THINGS IN GENERAL
All orders will only be accepted and carried out by us according to the following conditions. Placing the order with us the customer acknowledges these conditions. Deviations (changes) need a written agreement of both parties
Our prices are valid EXW Trnava, Slovak Republic, Incoterms 2010. In the prices of products are not included taxes (VAT), shipping costs, insurance, clearance expenses and duties. Packing costs are included in the prices.
The valid prices for us are those which were listed on the day of your order. These prices you will find in Proforma Invoice which is issued based on your order.
We recommend insurance of the products during transport to minimize the risk of loss or damage.
The customers from countries which are members of European Union has to provide their valid VAT identification number otherwise they have to pay the prices including Slovak value added tax.
We are asking for complete payment in advance before shipment. The total due amount including transport is stated in Proforma Invoice.
4. PAYMENT METHOD
We offer to our customers the bank transfer payment method. Our bank details are stated in respective Proforma Invoice.
5. SHIPPING METHODS
The choice of the transportation company is made by Danube Optic s.r.o. We offer transport via courier company DHL and In Time if applicable. Provided that the customer wants his own transportation company, he has to inform us.
Delivery lead time abroad depends on the country of destination. The shipping costs depend on the weight, dimensions of the parcel and destination. You will find the information about shipping costs in Proforma Invoice.
6. RETENTION OF TITLE
Products shipped by us are considered to be our property until the complete payment of the respective account balance is obtained.
7. COMPLAINTS & LIABILITIES
The customer is responsible to check the delivered products immediately. Obvious faults should be brought to notice in writing within 3 days after products receipt. We recommend to take the pictures immediately. The claims related to obvious faults are not to be accepted after the aforesaid period. We ask you not to accept any damaged or open parcel from the courier. Danube Optic s.r.o. offers 2 year quality guarantee and after sale service. Sending you a product (whole frame not the spare part) as a replacement we require the defective product is returned back to us.
8. UNCONTROLLABLE EVENTS
If either party is unable to comply with the order because of events beyond its reasonable control, that party will promptly notify the other one in writing and will make reasonable efforts to restore its ability to perform within 30 days. If the inability to perform continues for more than 30 days, the other party may cancel this order by giving written notice to the party unable to perform.
9. DISPUTE RESOLUTION AND GOVERNING LAW
If the parties cannot resolve a dispute regarding order through good faith negotiation, it will be resolved by decision of the Commercial Courts of city Bratislava, Slovak Republic and the law of Slovak Republic will apply. The Vienna Convention on the International Sale of Goods will not apply.